Refund policy
Return & Refund Policy
Thank you for shopping with J Roze Collection. We take pride in providing high-quality, handmade, all-natural products. Due to the nature of our products, please review our policy carefully before making a purchase.
Returns
For hygiene and safety reasons, we do not accept returns on opened or used products.
If your item arrives damaged, defective, or incorrect, you must contact us within 3 days of delivery with:
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Your order number
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Clear photos of the item and packaging
We will review the issue and provide a replacement if approved.
Return Window
We accept returns within 14 days of delivery.
Eligibility for Returns
To be eligible for a return:
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Item must be unused
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Item must be in original packaging
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Proof of purchase is required
Due to the hygienic nature of hair and body care products, opened or used products cannot be returned.
Return Shipping
Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds will be processed back to the original payment method within 5–10 business days.
Refunds
Refunds are only issued for:
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Items damaged during shipping
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Incorrect items sent
Refunds will be processed back to the original payment method within 5–10 business days after approval.
Shipping fees are non-refundable.
Exchanges
We do not offer exchanges at this time.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once processing has begun, orders cannot be canceled.
Allergies & Sensitivities
Our products are made with natural and organic ingredients. Please review all ingredient lists carefully. J Roze Collection is not responsible for allergic reactions or sensitivities. We recommend performing a patch test before full use.
Contact Us
If you have questions about your order, please contact us at:
